Customer Information
Cancellation Policy
No repair work begins until you approve the price in writing.
Repairs
Quotations are free and no work begins until you approve the price in writing.
Where additional significant work is required, Gold Factory will normally seek approval before materially increasing the agreed charge.
Jewellery Bought Online
Cancellation rights for jewellery bought online are set out in our Terms & Conditions and on our Returns & Refunds page.
Your Jewellery. Our Workshop.
Whether it needs resizing, repairing, restoring, resetting or simply some professional attention, start your repair with our workshop.
Monday to Saturday: 11:00 am to 6:30 pm. Sunday closed.