Jewellery Repairs Workshop
Stone & Setting Repairs
Our workshop secures loose stones, replaces missing diamonds and gemstones, resets stones and repairs or rebuilds claws and settings.
- Jewellery repairs only. We do not repair watches.
Stone & Setting Repairs
How We Can Help
- Claw rebuilding
- Claw repairs
- Diamond replacement
- Gemstone replacement
- Loose stones
- Missing stones
- Replacement settings
- Setting repairs
- Stone resetting
You do not need to know the technical name of the repair. Send us photographs and a short description of the problem, or bring the item to our workshop and we can assess it.
Stone and Claw Work
Loose stones are often caused by worn claws, damaged settings or impact. Re-tipping or rebuilding claws can be more important than simply tightening the stone, because the objective is to restore secure metal around it. Replacement stones are matched as closely as practical for size, shape and appearance. Where a certified or high-value diamond is involved, additional sourcing and verification may be required.
Repairs by Post
Not Local to Us?
Start your repair online and send your jewellery to our workshop using our postal repair service.
1. Tell Us About Your Repair
Complete our online repair form and upload photographs of your jewellery.
2. Receive Posting Instructions
We provide the information you need to send your jewellery to our workshop.
3. We Receive & Inspect It
Your jewellery is recorded and inspected by the workshop.
4. Approve Your Repair
We confirm the repair required and the price before proceeding.
5. We Repair Your Jewellery
Once authorised, your jewellery goes into the workshop.
6. Your Jewellery Is Returned
When the repair is complete, your jewellery is prepared for return using the agreed delivery method.
Frequently Asked Questions
Can you quote from a photograph?
Photographs can help us understand the repair, but some jewellery needs to be physically inspected before the work and final price can be confirmed.
Do you repair claws or re-tip settings?
Yes. Claw work and re-tipping can be carried out where appropriate after inspection.
Do you repair watches?
No. We specialise in jewellery repairs and do not repair watches.
Do you replace stones?
Yes. Gold Factory can replace stones where appropriate and can source suitable replacements.
What happens before you start work?
The jewellery is assessed and the repair is confirmed before authorised work proceeds.
Your Jewellery. Our Workshop.
Whether it needs resizing, repairing, restoring, resetting or simply some professional attention, start your repair with our workshop.
Monday to Saturday: 11:00 am to 6:30 pm. Sunday closed.