Customer Information
Repair Terms & Conditions
These terms are Part W of the Gold Factory Terms & Conditions: repairs, alterations and workshop services.
102. REPAIR ESTIMATES AND QUOTATIONS
Gold Factory provides repair quotations without an inspection/quotation fee. Customers may bring jewellery to the store or submit images through an available Gold Factory contact or repair-enquiry channel for an initial view.
An initial repair estimate may be based on a visual inspection. Additional defects can sometimes become apparent only after dismantling, cleaning, stone removal, polishing or workshop examination.
Where additional significant work is required, Gold Factory will normally seek approval before materially increasing the agreed charge.
Repair and engraving work is not offered as a same-day service. Turnaround depends on the item and the work required.
103. REPAIR WORK, PRE-EXISTING WEAKNESS AND STATUTORY RIGHTS
Old or worn jewellery may contain worn claws, weak solder joints, thin settings, cracked stones, previous repairs, porous castings, metal fatigue or hidden damage.
Gold Factory will perform repair services with reasonable care and skill. One repair cannot make an older item permanently free from every pre-existing weakness.
Gold Factory does not provide a separate voluntary workmanship guarantee period. This does not remove any statutory rights that apply to the repair service.
104. CUSTOMER STONES AND JEWELLERY
Customers should tell us about any information they have concerning:
• treated stones;
• filled stones;
• fragile gemstones;
• synthetic stones;
• previous repairs;
• sentimental components; or
other matters relevant to the work.
Gold Factory will exercise reasonable professional care.
105. REMODELLING OR WORKING WITH CUSTOMER GOLD
Gold Factory can work with a customer’s existing gold where we confirm that the material is suitable for the proposed work.
Existing jewellery can contain solder and other metals, so melting and reworking it may alter the final fineness. Hallmarking and precious-metal description remain subject to the actual composition of the finished article and applicable UK hallmarking law.
Unavoidable refining, soldering, filing, polishing or manufacturing losses may occur. Any material arrangement concerning reuse of customer metal or stones should be agreed before work begins.
106. UNCOLLECTED REPAIRS OR ORDERS
Customers should collect completed work within the period notified to them.
Where an item remains uncollected for a prolonged period, Gold Factory may contact the customer using available contact details.
Gold Factory will not treat valuable customer property as abandoned or dispose of it without taking reasonable steps and complying with applicable law.
107. REPAIR SERVICES FOR TRADE CUSTOMERS
Gold Factory offers jewellery repair services to private and trade customers. Separate commercial terms and prices may apply to trade workshop work.
The full Gold Factory Terms & Conditions apply alongside these repair terms.
Your Jewellery. Our Workshop.
Whether it needs resizing, repairing, restoring, resetting or simply some professional attention, start your repair with our workshop.
Monday to Saturday: 11:00 am to 6:30 pm. Sunday closed.