Frequently Asked Questions

Repair FAQs

Answers to common questions about jewellery repairs, postal repairs and our workshop.

Getting a Repair

Yes. Complete our postal repair form first and we will provide the appropriate instructions.

Photographs can help us understand the repair, but some jewellery needs to be physically inspected before the work and final price can be confirmed.

No. We specialise in jewellery repairs and do not repair watches.

You can book an appointment to visit the workshop or start a postal repair online.

Send us photographs or book an appointment. You do not need to diagnose the problem yourself.

The jewellery is assessed and the repair is confirmed before authorised work proceeds.

Yes. You can use WhatsApp, live chat or Submit a Repair for initial guidance.

No. Many can be resized, but feasibility depends on the design, metal, stones and amount of adjustment.

Yes. Professional cleaning and polishing are paid services, and we also sell cleaning products.

Yes. The initial quotation is free.

No. Turnaround depends on the item and work required.

Yes, subject to inspection and suitability.

Yes. Antique and sentimental pieces are assessed individually.

25 questions on repairs, restoration and tracking.

Call, email, WhatsApp or visit us.

Sending jewellery to us by post.

Whether it needs resizing, repairing, restoring, resetting or simply some professional attention, start your repair with our workshop.

Monday to Saturday: 11:00 am to 6:30 pm. Sunday closed.