Rewards & Membership

11 questions answered. All FAQ topics

Rewards & Membership

Are rewards points calculated before or after a discount?

Points are calculated on the qualifying item value after applicable discounts.

Are rewards points calculated on delivery charges?

No. Delivery charges are excluded from the qualifying value used to calculate rewards points.

Can I earn rewards on jewellery repairs?

Yes, where the repair transaction qualifies under the active rewards programme.

Can I earn rewards on online jewellery purchases?

Yes, where the purchase qualifies under the active rewards programme.

Can I spend points earned on the same transaction immediately?

No. Points earned from a transaction are for future qualifying transactions after they have been credited according to the programme rules.

Can rewards apply when I sell gold?

Yes, where the Sell Gold transaction qualifies under the active rewards programme.

Can you give an example of the rewards minimum spend?

Yes. If £20 of rewards is being redeemed, the qualifying minimum spend is £200.

Does Gold Factory have a rewards programme?

Yes. Gold Factory's rewards programme is structured around Silver, Gold and Platinum membership levels, with points and benefits applying to qualifying transactions under the current programme rules.

Is there a minimum spend when redeeming rewards?

Yes. A qualifying spend equal to ten times the rewards value being redeemed.

What are the Gold Factory rewards levels?

The Gold Factory rewards membership levels are Silver, Gold and Platinum.

What exact percentage do Silver, Gold and Platinum members earn?

The exact earning rates are the current percentages and points values assigned to each active membership level and displayed by Gold Factory at the time. They can differ by level and qualifying transaction.