Jewellery Buying

Yes. Each product should be checked for its own metal, purity, weight, stones, dimensions and other specifications rather than assuming every item in the collection has the same characteristics.

Yes, subject to the stone being suitable for the design and available in the required size, shape and quality.

Yes. The Best Sellers section highlights popular products and collections. Inclusion does not guarantee that an item will remain in stock.

Yes. Gold Factory can present a dedicated collection of jewellery under £200, subject to current stock and the exact product price displayed at the time of purchase.

Yes. Gold Factory offers a large collection of 925 sterling silver jewellery for women and men, subject to current stock and individual product descriptions.

Yes. The New Arrivals section is used to show recently added jewellery and products, subject to current availability.

Yes. Gold Factory can manufacture suitable 24ct / 999 jewellery on a Made to Order basis where the design and construction are appropriate for very high-purity gold.

925 means the alloy contains 925 parts silver per 1,000, or 92.5% silver. It is commonly known as sterling silver.

Personalised Jewellery is jewellery customised with suitable names, initials, dates, messages, symbols, birthstones or other personal details. It is different from fully bespoke manufacture, which can involve designing the whole item from the beginning.

Pre-Order is used where a design is not currently ready for immediate dispatch but can be supplied or manufactured. Made to Order specifically means the jewellery is manufactured after the customer's order according to the applicable specification.

24ct gold is extremely high in purity and is softer than many lower-carat jewellery alloys, so the design, thickness, wear pattern and intended use need to be considered when deciding whether a piece is suitable to manufacture in 24ct gold.

Yes. Gold Factory can often source jewellery or make a similar item. Share as much detail as possible, such as a photograph, product style, size, metal and budget.

Yes. Gold Factory offers bridal jewellery and can also create bespoke bridal pieces and sets.

Yes, Gold Factory sells children's jewellery, subject to stock.

Yes, including gold and other precious-metal jewellery, subject to stock.

Yes, subject to stock and availability.

Gold Factory does not currently maintain a normal pre-owned retail range, but the team can source pre-owned jewellery on request.

Yes, subject to stock and availability.

Yes. 22ct gold jewellery is a major part of Gold Factory's range, including traditional, bridal and contemporary designs.

22ct contains more pure gold and is generally softer than lower-carat gold alloys. It is beautiful and valuable but delicate designs should be treated with extra care.

Neither is universally better. Yellow gold has its natural warm colour, while white gold has a paler appearance and is often rhodium plated. The best choice depends on design, wear, maintenance and personal preference.

22ct gold is high-purity gold containing approximately 91.6% gold, with the balance made up of other metals to provide workable properties for jewellery.

Gold Factory sells jewellery in recognised UK hallmark standards including 9ct (375), 14ct (585), 18ct (750), 22ct (916), and high-fineness gold such as 990 and 999 where appropriate. Gold Factory can also test, assess and buy 21ct / 875 gold, but 875 is not a UK statutory gold hallmarking standard.

Gold Factory sells a broad range of jewellery including rings, bangles, chains, necklaces, bracelets, earrings, pendants, bridal jewellery, men's jewellery, children's jewellery, diamond jewellery and other precious-metal pieces, subject to stock.

Jewellery is often photographed close-up so customers can see workmanship and stones. The image may therefore appear larger than the actual item. Use the stated dimensions, size and weight as the better guide.

Screen settings, lighting, reflections and photography can change how gold and gemstones appear. Small visual differences do not necessarily mean the product is different.

For ordinary in-stock jewellery, the listed weight should reflect the actual item or the specific product information. The ±5% manufacturing tolerance is mainly relevant to made-to-order jewellery.

Website prices are the published prices. If you would like to discuss a better price, pop into the shop and we will do our best to look after you. No specific discount is guaranteed.

Yes. Gold is traded internationally and can move throughout the day. Prices linked to the gold rate can therefore change.

If a made-to-order ring is estimated at 10.00g, a normal manufacturing range may be approximately 9.50g to 10.50g.

Yes, when the current live rate is displayed on www.goldfactory.co.uk. Gold Factory's live gold-price information refreshes every minute. The live market gold price is separate from Gold Factory's buying price for customers selling gold.

No. Gold prices can rise or fall, and jewellery also includes manufacturing, design and sometimes gemstone value. Gold Factory does not guarantee investment returns or future resale value.

No. The tolerance relates to finished jewellery weight only. It does not permit the stated precious-metal fineness to vary.

The displayed gross weight may include diamonds, gemstones, pearls, beads, enamel, kundan, settings and other materials unless the product description specifically states a net gold weight.

No. The jewellery manufacturing tolerance does not apply to bullion products sold by stated bullion weight.

Yes. Gold Factory offers selected Labour-Free jewellery. The offer applies only to qualifying items and availability can change, so the product page or current Labour-Free Offers section should be checked for the applicable products.

Gold Factory will try its best where a customer has seen a genuinely comparable item elsewhere, although no price match is guaranteed. The team believes Gold Factory's prices are normally very competitive already.

Gold Factory's online gold-linked pricing is refreshed every minute.

22ct contains a higher proportion of gold than 18ct, but the price of a finished jewellery item also depends on weight, design, workmanship, stones and market conditions.

Raise the query with Gold Factory as soon as possible and preferably within 7 days so it can be investigated promptly. This does not remove any statutory rights that continue beyond that period.

Where the order is priced by final weight, Gold Factory will refund the appropriate difference if the finished item weighs less than the estimated chargeable weight.

Where the order is priced by final weight, the customer will be charged the appropriate additional amount if the finished item weighs more than the estimated chargeable weight.

The making or labour charge reflects the work involved in manufacturing and finishing jewellery. It is separate from the underlying raw gold value and can vary significantly according to design and workmanship.

Made-to-order jewellery may vary by approximately ±5% from the quoted or estimated weight because of casting, polishing, finishing, sizing, soldering and other manufacturing processes.

Casting, hand finishing, polishing, soldering, stone setting and sizing can all change the final weight slightly. This is normal in jewellery manufacturing.

Retail jewellery prices can include manufacturing, design, overheads, stones and other costs. A resale or gold- buying valuation may focus mainly on recoverable metal and any diamonds that have a separately assessable value.