Delivery & Shipment

No. Same-day dispatch excludes Saturday and Sunday.

UK delivery is £14.99 for orders under £300 and £19.99 for orders of £300 and above (secure, insured and tracked), plus 2% of the amount above £2,500. Pieces or categories marked FREE DELIVERY are sent free.

If it is in stock, ready to send, ordered before 1pm Monday-Friday and all checks are complete, it is normally dispatched the same working day.

Unless Gold Factory expressly states otherwise, overseas customs duty, import VAT, local taxes and clearance charges are not included and are determined by the destination country.

Yes. International parcels can be delayed by document checks, tax collection, inspections, security procedures or other customs requirements.

No. Customs duty, import VAT, local taxes and clearance charges are controlled by the destination country and can vary. Check the requirements that apply in your destination before ordering.

Contact Gold Factory before dispatch. Changing the destination country can affect security checks, customs, insurance and delivery price and may not be possible after the order has been processed.

Yes. Gold Factory delivers to many international destinations, subject to checkout availability, insurance, customs, local restrictions and security checks.

No. Country availability can change because of insurance, courier, sanctions, security or local restrictions. Available destinations and charges are shown at checkout.

The current schedule uses a fixed destination charge plus 1% of the jewellery order value for insured delivery. Final availability and the final charge are confirmed at checkout.

A general guide is approximately 2-4 working days after dispatch for many destinations, although customs, distance and local delivery conditions can make it longer.

International jewellery is normally sent using a secure, tracked and insured service.

It means an insurance element equal to 1% of the goods value is added to the fixed delivery charge. For example, 1% of a £2,000 order is £20.

The current international delivery charge and destination availability are shown in the Delivery Guide and at checkout. Where the +1% insured-delivery structure applies, the insurance element is calculated from the jewellery goods value.

Gold Factory may restrict high-value deliveries to the named customer and may refuse delivery to neighbours, communal areas, unattended locations or unauthorised third parties.

Contact Gold Factory before dispatch. An order cannot be changed to an address other than the verified billing address (the registered card address). Address changes cannot always be accepted after payment verification, insurance arrangements or dispatch.

Yes. Resizing, engraving, alterations, personalisation, manufacture, payment verification or address verification can delay dispatch.

No. All orders are delivered only to the verified billing address (the registered card address). Delivery to a workplace or any other address is not available.

No. It means the parcel leaves Gold Factory that working day. Delivery takes place afterwards according to the delivery service.

They can. Gold Factory may require a signature, ID or personal delivery for higher-value or higher-risk orders.

Qualifying in-stock, ready-to-send orders placed before 1:00pm on a working day are dispatched the same working day, provided payment and security checks are complete.

UK jewellery orders are sent by secure, insured and tracked delivery: £14.99 for orders under £300, £19.99 for orders of £300 and above. Pieces or categories marked FREE DELIVERY are sent free, and your basket shows the delivery charge before you pay.

Gold Factory may arrange personal delivery by authorised personnel or another enhanced-security method for certain particularly valuable orders.

Many UK insured parcels arrive the next working day after dispatch, but this is not guaranteed unless the specific service expressly guarantees it.

Qualifying jewellery is sent using an appropriate insured service according to value and destination.

No. The store is open Saturday, but the same-day parcel dispatch policy excludes Saturday and Sunday.

Possible causes include payment checks, stock, alterations, manufacture, courier disruption, severe weather, bank holidays, customs, industrial action or circumstances outside Gold Factory's reasonable control.

The order will normally be prepared for dispatch on the next available working day, subject to stock, alterations and security checks.

Contact Gold Factory promptly so the team can check tracking and, where appropriate, raise an enquiry with the delivery provider or insurer.

Delivery is £19.99, plus 2% of the amount above £2,500. For example, on a £3,000 order delivery is £19.99 + £10 = £29.99. Particularly high-value orders may require enhanced arrangements.

Photograph the outside packaging before opening where possible and contact Gold Factory promptly. Early reporting helps preserve evidence and start any courier or insurance investigation.

Same-day dispatch applies Monday to Friday for qualifying orders placed before 1:00pm. There is no same-day dispatch on Saturday or Sunday.

It can mean the parcel reached a local depot too late for that day's delivery route or has another temporary processing delay. It does not necessarily mean the parcel is lost.

Where tracking is available, Gold Factory provides tracking information after dispatch.