Click & Reserve

Gold Factory may require the purchase to be completed before resizing, engraving, personalisation or other customer-specific work starts.

Contact Gold Factory before it expires. An extension may be agreed for ordinary jewellery but is not guaranteed.

No. A fully paid online card order must be delivered. Collection from shop is only available with Click & Reserve.

No. The Click & Reserve service is available through the website only.

No. Click & Reserve is cardholder-only collection, even if another person says they have permission.

No. Only the cardholder who made the original reservation payment can collect the jewellery or bullion.

No. The policy is 3 showroom days, not an exact 72-hour calculation: Sundays and bank holidays are not counted, and your confirmation email gives the exact date to collect by.

No, unless Gold Factory expressly confirms otherwise. It reserves the physical bullion item, not necessarily the final market-linked price.

For purchases above £300, the cardholder must present valid photographic identification. Gold Factory may also request ID below £300 where reasonably necessary for security.

Yes. The cardholder must bring the same card used for the 10% reservation, and the remaining balance must be paid using that same card.

Bullion is held for a maximum of 1 day.

A maximum of 3 days, not counting Sundays and bank holidays when our showroom is closed (a reservation made on a Saturday is held until Wednesday), unless Gold Factory expressly agrees an extension.

The remaining balance is paid in store. For a normal £1,000 jewellery item, the reservation would be £100 and the balance £900.

10% of the item value.

Yes. If the customer changes their mind before completing the purchase, the 10% reservation payment is fully refundable.

The reservation may expire, the bullion may return to stock, and any later purchase is subject to the applicable price and a new reservation if required.

The reservation may expire, the jewellery may return to sale and the 10% reservation payment will be refunded in accordance with the Click & Reserve policy.

Under the current Click & Reserve bullion policy, Gold Factory retains the reserved price because the bullion was removed from sale during the reservation period.

The final selling price may increase to reflect the applicable Gold Factory bullion price when the purchase is completed. The customer will be told the revised price before paying the balance.

A valid passport or photographic driving licence is normally suitable, subject to verification.

The customer may cancel the reservation and receive a full refund of the 10% reservation payment.

Click & Reserve lets a customer reserve qualifying jewellery online by paying 10% of the item value, then complete the purchase in person at Gold Factory using the same card.

This is part of Gold Factory's fraud-prevention and payment-security process. Click & Reserve is the card route to collection because the cardholder attends personally and pays the balance on the same card. Bank Transfer orders are delivered to your billing address with the delivery charge.

Bullion values can move quickly with the gold market, so Gold Factory uses a shorter reservation period.

No. Fully paid online card orders are delivery only. To collect from our showroom, use Click & Reserve.

No. The same card used for the 10% reservation must be used for the balance.

No. The cardholder must attend personally.

No. Click & Reserve is cardholder-only collection.

No. Only the cardholder who made the reservation can collect.

No, unless Gold Factory expressly confirms a fixed price. The normal Click & Reserve bullion policy does not lock the final market-linked price.

No. Bullion Click & Reserve is a maximum of one day.

Click & Reserve holds normal jewellery for a maximum of 3 days, not counting Sundays and bank holidays. An extension is not guaranteed, so contact the team if more time is needed.

No. Under the current Click & Reserve bullion policy, Gold Factory retains the reserved price because the bar was removed from sale during the reservation period.

No. Gold Factory may quote the higher final price, but the customer can cancel and receive the 10% reservation back in full.