Bespoke, Personalised & Jewellery Manufacturing

Yes, if it does not match the agreed specification or is faulty, Gold Factory will investigate and statutory rights remain applicable.

Yes. Gold Factory offers many types of engraving. Engraving is not a same-day service.

Bespoke, personalised and made-to-specification jewellery can have restricted change-of-mind cancellation rights once design or manufacturing work has started. The outcome depends on the stage reached, work already completed, materials committed and the applicable order terms.

Yes, subject to availability, suitability and the agreed budget.

Yes, where appropriate for the design. Gold Factory can work in a range of gold purities and other precious metals.

Yes. Made-to-order jewellery can vary by approximately ±5% in finished weight. If the order is charged by final weight, the customer is refunded if lower and charged the appropriate difference if higher.

Yes. Customers can bring photographs, sketches, reference ideas or discuss a design with the Gold Factory team.

Yes, Gold Factory can work with a customer's own gold in suitable cases, but there are important purity and hallmarking considerations.

Yes, where technically suitable. Gold Factory can discuss remodelling, reusing stones or metal, or crediting old material towards a new piece.

Yes. You review the agreed design, dimensions, stones, engraving and other important specifications before manufacture proceeds.

Yes. Bespoke and custom-made jewellery is a Gold Factory speciality.

Yes. For bespoke work, Gold Factory can prepare CAD/render designs after the order is confirmed and the required 50% deposit has been paid.

It depends on the item, design complexity, stones, manufacturing method and any specialist work. Gold Factory will give an estimate for the specific project rather than a blanket lead time.

The normal bespoke deposit is 50%.

No. Click & Reserve is a 10% refundable reservation. Bespoke work involves design and manufacturing commitments and normally requires a 50% deposit under separate terms.

High-purity 99.9% gold provides a known starting material, although the final alloy and hallmark still depend on the manufacturing specification and legal assay requirements.

Old jewellery can contain solder and mixed alloys. When melted together, these can reduce or alter the final purity, so Gold Factory cannot guarantee that remelted customer jewellery will meet a particular hallmark standard unless the starting metal is suitable and the final item passes the required assay.

Yes. 3D design can be particularly useful for complex rings, pendants, sculptural pieces and other forms that benefit from accurate digital modelling before manufacture.

Yes. Gold Factory can manufacture one-off bespoke jewellery as well as larger production quantities where required.

Yes. Bespoke jewellery is a Gold Factory speciality. A 50% deposit is normally required before CAD/design work proceeds.

Yes. Gold Factory can discuss custom coin projects for film, production or presentation purposes, subject to the design, specification and any relevant third-party rights.

Gold Factory can work with customer gold in suitable cases, but solder and mixed alloys can affect purity and hallmarking. The team will assess the metal and explain the best route. 3D Design & Manufacturing Services

Yes. Jewellery Manufacturing is a core Gold Factory service covering suitable bespoke, retail, special-project and trade work.

Yes. Coin Manufacturing is one of Gold Factory's specialist services and can be used for suitable commemorative, promotional, presentation or special-project coins.

Yes. Gold Factory offers 3D Jewellery Services to support the development of jewellery from digital design through to production, depending on the project.

Yes. Gold Factory can discuss Bulk Manufacturing for suitable jewellery and precious-metal projects. Pricing and production terms depend on the design, metal, stones, quantity and required specification.

Yes. Casting & Production can form part of the jewellery manufacturing process depending on the design and manufacturing method.

Yes. Gold Factory can apply suitable diamond-cut decorative finishing to jewellery to create reflective patterns and surfaces.

Yes. Gold Factory provides Stone Setting for diamonds and suitable gemstones in new manufacture and repair work.