Track my Order/Repair
Follow an online order or a jewellery repair. Enter your order number or repair reference, with the email address or telephone number you gave us.
Signed in customers can see every order and repair in My Account.
Where to find your number
Online orders
Your order number is in the order confirmation email. When your order is dispatched you will receive a dispatch confirmation containing your tracking reference. Use that reference with the carrier’s tracking service to follow your delivery.
Repairs
Your repair reference starts GF-REP and is given when you submit a repair. Enter it with the email address or phone number you used when submitting the repair.