Gold Buying Terms

These are the points our gold buying terms will cover. The wording is with our advisers and will be published here in full before the service goes live. Until then, everything that applies to your own transaction is confirmed with you in writing before you commit.

• Who may sell, and proof that the goods are yours to sell.
• Identification we ask for.
• Which items we accept and which we do not.
• How an online estimate differs from a physical assessment.
• When a price becomes binding, and what happens if the market moves.
• How we test, and how stones and non gold parts are treated.
• Mixed carat items, watches, diamonds and gemstones.
• Postal delivery, insurance, and parcels that arrive damaged or opened.
• Receipt of goods, the offer, and the return process if you decline.
• How and when payment is made.
• When ownership passes to us.
• Suspected stolen goods and fraud.
• Complaints, privacy, records and governing law.
• How an outright sale and a Gold Loan relate to each other.

Ask us anything you need to know before you send or bring items in, and we will answer it in writing.