Bullion FAQs

Gold Factory’s policy is to sell bars from LBMA-approved refiners.

Yes, where offered. The customer pays 10%, bullion is held for a maximum of one day, and the pricing rules in the Click & Reserve section apply.

No. Fully paid online card purchases must be delivered.

Bullion and other products whose price depends on financial-market fluctuations can have different cancellation rights from ordinary jewellery. The specific bullion transaction terms apply.

No. Gold prices can rise or fall. Gold Factory does not provide investment guarantees.

No. Gold Factory cannot predict or guarantee future gold prices.

Gold Factory can explain factual differences between bullion products, including size, premium and practical considerations, but it does not provide a guarantee of future investment performance or predict future gold prices.

LBMA’s Good Delivery accreditation applies to refiners and the Good Delivery system rather than acting as a retail certificate for every individual small bar. Gold Factory’s statement means its bars are sourced from LBMA-approved refiners.

Yes, subject to testing, verification and ID requirements.

Yes. Gold Factory sells investment gold bars subject to stock and availability.

Yes, Gold Factory sells a range of gold coins and bullion products subject to stock.

Yes. Bullion is physically assessed and verified before Gold Factory completes a buyback. The checks used depend on the item and its construction.

No. Under the current Click & Reserve bullion policy, Gold Factory retains the reserved price because the bullion was removed from sale during the reservation period.

The final Gold Factory bullion price may increase. The customer can either proceed at the revised price or cancel and receive the 10% reservation back in full.

No.

LBMA stands for the London Bullion Market Association. Its Good Delivery system sets internationally recognised standards for refiners and wholesale gold and silver bars. Gold Factory sells bars from LBMA-approved refiners.

Gold Factory’s recorded bullion buyback basis is the live gold price less 3%, subject to verification of the bullion and the applicable transaction terms in force at the time.