Bullion Terms and Conditions
These terms apply when you buy, reserve or sell gold bars, gold coins, sovereigns and other bullion with Gold Factory. You agree to them at checkout on every order that contains bullion.
159. SCOPE OF THE BULLION TERMS
These Bullion Terms and Conditions apply when you buy, reserve or sell gold bars, gold coins, sovereigns and other bullion with Gold Factory. They bring together the terms that deal with bullion and are also shown on the Bullion Terms and Conditions page of our website.
The rest of these Terms & Conditions also apply to bullion.
160. AGREEING TO THE BULLION TERMS AT CHECKOUT
When your basket contains bullion, you will be asked at checkout to tick to confirm that you have read the Bullion Terms and Conditions and agree. Without that tick the order cannot be placed.
161. OUR BULLION PRODUCTS
Depending on availability, we offer gold bars in different sizes, investment coins, sovereigns and other recognised bullion products.
For gold bars, Gold Factory only offers bars produced by refiners on the LBMA Good Delivery List.
162. BULLION PRICES
Where the live Gold Factory gold price feed is displayed, it is refreshed approximately once per minute. Precious-metal prices can change rapidly, including between refreshes.
The price of a retail bar or coin is not simply the raw spot price multiplied by weight. Product premiums, refining, minting, fabrication, logistics, insurance, availability and our selling margin can also form part of the final price.
A displayed metal price does not by itself constitute an offer by Gold Factory to purchase or sell a particular item at that figure. The final applicable price will be the price confirmed for the particular transaction (clause 7).
Investment gold carries no VAT.
163. PAYING FOR BULLION
Bullion can be paid for by card in full up to £500. Bullion orders over £500 are paid in full by bank transfer. Our bank details are emailed to you with your order reference, and the transfer must reach us within 2 hours or the price may change with the market.
Klarna, Clearpay and Lay Buy are not offered on bullion.
164. INSURANCE, DELIVERY AND COLLECTION
Insurance and postage are added at checkout, so you see the exact amount once you have chosen how your bullion reaches you.
A bullion order that is paid 100% online by card must be delivered and cannot be collected from the shop. This is an important security rule for fully paid online card purchases.
Bullion delivery terms, availability and any product-specific charges are shown at checkout and should be read together with our Delivery Guide and Part P of these Terms.
165. CLICK & RESERVE FOR BULLION
Where Click & Reserve is offered for bullion, you pay 10% online to reserve a bullion item for a maximum of one day and complete the purchase in store. The detailed rules are in clauses 46 to 51 of these Terms.
The 10% payment reserves the physical item but does not lock the gold price. If our applicable bullion selling price has increased when you complete the transaction, the balance will increase. If you do not wish to proceed at the higher price, your 10% reservation payment is refunded in full.
If the gold price falls during the reservation period, the original reserved selling price remains applicable. The item was removed from sale for you during the reservation period and we do not retrospectively reduce the reserved price.
166. CANCELLATION AND RETURNS OF BULLION
The statutory distance-selling cancellation right may not apply where the price of a product is dependent on fluctuations in financial markets outside Gold Factory’s control that may occur during the cancellation period. This can apply to qualifying investment gold, bullion, gold bars, gold coins or other precious-metal products where the contractual price genuinely depends upon such market fluctuations (clause 89).
This does not remove rights where an item is faulty, counterfeit, materially misdescribed or otherwise fails to conform to the contract.
The 5% jewellery manufacturing tolerance does not apply to investment gold bars, coins or other bullion products sold according to a stated bullion weight (clause 16).
167. SELLING BULLION BACK TO GOLD FACTORY
Gold Factory buys qualifying bullion back subject to authentication, testing, assessment and final acceptance. Our confirmed bullion buyback basis is the applicable Gold Factory live gold price less 3% at the time the transaction is agreed, subject to the item passing our checks. A displayed live gold price is not a guarantee of a future buyback price because precious-metal prices can change (clause 63).
Identification is required. High-value bars and coins may be subject to additional authentication and security checks before payment is released.
Counterfeit precious-metal products can be sophisticated. We therefore reserve the right to carry out XRF and other appropriate checks when buying bullion. A genuine-looking surface or hallmark is not treated as conclusive if other characteristics cause concern.
168. PURCHASE LIMITS AND ORDER CHECKS
Gold Factory may reasonably limit the quantity of bullion sold to one individual, household, account, business or transaction (clause 31).
Gold Factory may carry out reasonable checks before accepting or dispatching an order, particularly for higher-value jewellery and bullion (clause 40).
169. NO INVESTMENT ADVICE OR GUARANTEE
We sell physical precious metals, but we do not predict or guarantee future gold prices. Gold can rise or fall. Customers should make their own financial decisions and obtain regulated financial advice if they require it.
These terms appear word for word as Part AS of our full Terms & Conditions, with the same clause numbers. Clause references in brackets are to those Terms.
More Bullion Information
Bullion FAQs
Answers to the questions customers ask most about bullion.
Bullion Prices
Live gold and silver spot prices, and what each gold bar costs today.
Buying Bullion Online
How to pay, delivery and collection, and Click & Reserve for bullion.
Gold Bars and Coins
Our range, and why every bar comes from a refiner on the LBMA Good Delivery List.
Selling Bullion Back
Our buyback basis, identification and authenticity checks.
Visit Gold Factory
294 Farnham Road, Slough, SL1 4XL. Call 01753 536800.
Monday to Saturday: 11:00 am to 6:30 pm. Sunday closed.